Complaints Policy

Flirrio is committed to maintaining a respectful, safe, and lawful community. This Complaints Policy outlines how users can report issues and how complaints are handled by our team.

1. Scope of Complaints

Complaints may include, but are not limited to:

• Violations of our Terms of Use, Acceptable Use Policy, or Community Guidelines
• Illegal, abusive, or harmful content
• Copyright infringement or unauthorized use of intellectual property
• Fraud, impersonation, or misuse of the platform
• Disputes regarding store transactions or Creator content

2. How to File a Complaint

If you wish to file a complaint, please email support@flirrio.com with the following details:

• Your full name and registered email address on Flirrio
• A clear description of the complaint and relevant details
• Evidence such as screenshots, URLs, transaction receipts, or usernames involved

3. Response Timeline

We aim to acknowledge complaints within 3 business days and provide a resolution or update within 7–14 business days, depending on complexity. Delays may occur if additional investigation is required.

4. Investigative Process

Once a complaint is received:

• Our support team logs and categorizes the issue
• Evidence is reviewed and, if necessary, additional information is requested
• Parties involved may be contacted for clarification
• Actions may include content removal, warnings, suspensions, or other enforcement

5. Confidentiality

All complaints are handled confidentially. Personal information will only be used to investigate the issue and will not be shared unless legally required.

6. False or Malicious Complaints

Submitting intentionally false, misleading, or malicious complaints is a violation of this policy and may result in disciplinary action, including account termination.

7. Right to Appeal

If you disagree with the outcome of a complaint, you may submit an appeal in accordance with our Appeals Policy within 14 days of the final decision.